Cookie Policy

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience, remember your preferences, and understand how visitors use our website to improve our services.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for our website to function properly and cannot be disabled:

• Session management: Keep you logged in during your visit
• Security features: Protect against unauthorized access
• Basic navigation: Enable core website functionality
• Form submissions: Allow contact forms and service requests to work

Analytics Cookies

These cookies help us understand how visitors use our website:

• Google Analytics: Tracks website traffic and user behavior patterns
• Page performance: Monitors website speed and functionality
• User demographics: Provides general information about visitor locations and devices
• Content effectiveness: Shows which pages and information are most helpful

Functional Cookies

These cookies remember your preferences and improve your experience:

• Language preferences: Remember your preferred language settings
• Accessibility settings: Maintain your chosen accessibility options
• Location information: Remember your general area for relevant service information
• Previously entered information: Save contact details for convenience

How We Use Cookie Information

Website Improvement

• Monitor website performance and identify technical issues
• Understand which content is most valuable to visitors
• Optimize website design and navigation
• Ensure compatibility across different devices and browsers

Service Enhancement

• Provide relevant information about our care services
• Customize content based on your location within the GTA
• Remember your communication preferences
• Improve our online consultation and assessment tools

Analytics and Insights

• Understand visitor demographics and needs
• Track popular services and information requests
• Measure website effectiveness and user satisfaction
• Guide improvements to our online resources

Managing Your Cookie Preferences

Browser Settings

You can control cookies through your web browser settings:

To Block Cookies:

• Go to your browser's privacy/security settings
• Choose to block all cookies or only third-party cookies
• Select which types of cookies to allow or block

To Delete Existing Cookies:

• Access your browser's history/privacy settings
• Choose to clear browsing data
• Select cookies and other site data
• Choose the time period and confirm deletion

Popular Browser Instructions

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions > Cookies and site data

Impact of Blocking Cookies

Please note that blocking certain cookies may affect your website experience:

• Contact forms may not function properly
• Website preferences won't be remembered
• Some interactive features may be limited
• Analytics to help us improve the site will be reduced

Third-Party Services

Google Analytics

We use Google Analytics to understand website usage and improve our services. Google Analytics uses cookies to collect information about how visitors use our website. This information is used to compile reports and help us improve our website.

Google Analytics collects information such as:

• How often users visit our website
• What pages they visit and in what sequence
• How long they stay on each page
• What website referred them to us

Google's Privacy Policy: policies.google.com/privacy

Opt-out of Google Analytics: You can install the Google Analytics opt-out browser add-on available at: tools.google.com/dlpage/gaoptout

Social Media Integration

Our website may include social media buttons and features that use cookies:

• Links to our social media profiles
• Social sharing buttons for our content
• Embedded social media content

These features may collect information about your visit to our website and are governed by the privacy policies of the respective social media platforms.

Your Privacy Rights

Canadian Privacy Legislation

Under Canadian privacy laws, you have rights regarding your personal information, including information collected through cookies:

• Right to know what information is being collected
• Right to access personal information we hold about you
• Right to correct inaccurate information
• Right to withdraw consent for certain uses of your information

Contact for Privacy Concerns

If you have questions about our use of cookies or your privacy rights:

Legal Basis for Cookie Use

We use cookies based on:

• Legitimate interests: For essential website functionality and improvement
• Consent: For analytics and optional features (where required)
• Legal compliance: For security and regulatory requirements

Data Retention

Different cookies are stored for different periods:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Stored for specific periods (typically 1-24 months)
• Analytics cookies: Usually retained for 2 years for trending analysis

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children through cookies or any other means. If you believe we have inadvertently collected information from a child, please contact us immediately.

Updates to This Policy

We may update this Cookie Policy to reflect:

• Changes in our website functionality
• New technologies or tracking methods
• Updates to privacy legislation
• Improvements to our privacy practices

Significant changes will be posted on our website with an updated effective date.

Additional Information

About Cookies Generally

For more information about cookies and how to manage them:

• AboutCookies.org: Comprehensive information about cookies
• Your Online Choices Canada: youradchoices.ca
• Privacy Commissioner of Canada: priv.gc.ca

Our Commitment

We are committed to using cookies responsibly and transparently to improve your experience while respecting your privacy preferences. We use cookies only for legitimate purposes that benefit our ability to provide excellent home care services to families throughout the GTA.

Contact Information

For questions about our Cookie Policy: