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Our Services

Comprehensive home care services designed to support your health, independence, and quality of life in the comfort of your own home.

Why Choose Haven at Home?

We're committed to providing exceptional care that goes beyond the basics, ensuring you and your family receive the support you deserve.

Compassionate Care

Our caregivers aren't just skilled professionals—they're caring individuals who build genuine relationships and treat every client like a treasured family member.

Proper Credentials & Insurance

All team members have appropriate credentials for their roles—from trained PSWs to licensed nurses and therapists—plus comprehensive insurance and background checks for your peace of mind.

24/7 Support & Nursing Oversight

Round-the-clock availability for questions and concerns, with registered nurse supervision ensuring quality care across all service levels.

Care Plans Built Around You

Every care plan is designed specifically for your loved one's unique needs, preferences, and lifestyle, with flexibility to adapt as circumstances change.

Local & Family-Centered

As a trusted local agency, we build lasting relationships with families and coordinate closely with your healthcare providers for seamless, personalized care.

Consistent Caregivers

We prioritize building trusted relationships by maintaining consistent caregivers whenever possible, rather than sending different people each visit. Your loved one deserves familiar faces who understand their routines and preferences.

Frequently Asked Questions

Get answers to common questions about our home care services.

How do I know if my loved one needs home care?

Common signs include difficulty with daily activities like bathing or meal preparation, medication management challenges, frequent falls, social isolation, or when family caregivers feel overwhelmed. Our free consultation can help assess whether home care would be beneficial.

What's the difference between your PSWs and registered nurses?

Personal Support Workers (PSWs) provide daily living assistance, companionship, and basic care under nursing supervision. Registered Nurses (RNs) and Registered Practical Nurses (RPNs) handle medical care like wound care, IV therapy, and medication administration. We match the right professional to your specific needs.

Will we get the same caregiver each time?

We prioritize consistency and work hard to assign the same caregiver whenever possible. This builds trust and ensures your loved one receives familiar, personalized care. If a regular caregiver is unavailable, we'll send someone who's been briefed on your specific routines and preferences.

How much do your services cost?

Costs depend on the type of care, frequency, and duration of visits. We offer flexible scheduling from a few hours to 24/7 care. Many families find our services cost-effective compared to residential care. We'll provide a detailed, personalized quote during your free consultation.

What if we're not satisfied with our caregiver?

Your comfort and satisfaction are our priority. If there's any concern, we'll work immediately to address it or match you with a different caregiver. We want to ensure the perfect fit for your family's needs and personality.

Do you accept insurance or government funding?

We work with various private insurance providers and can help you understand your coverage options. For government programs like Veterans Affairs or other funding sources, we'll assist with the application process and required documentation.

What areas in the GTA do you serve?

We provide services throughout Toronto, Mississauga, Brampton, Vaughan, Richmond Hill, Markham, and surrounding GTA communities. Contact us to confirm we serve your specific location.

How quickly can care begin?

For non-urgent situations, we typically start within 24-48 hours after your consultation. For urgent or emergency care needs, we can often arrange same-day services. We understand that care needs can arise suddenly.

What happens in an emergency or if something goes wrong?

All our caregivers are trained in emergency protocols and have 24/7 access to our nursing supervisors. We maintain emergency contacts for your family and healthcare providers, and our staff know when to call 911, contact family members, or reach our on-call team for guidance.

Can you work with my loved one's doctor and other healthcare providers?

Absolutely. We coordinate closely with your family physician, specialists, and other healthcare team members. Our nurses can attend medical appointments when needed, implement care plans from your doctors, and provide detailed health reports to keep everyone informed.

Ready to Get Started?

Contact us today to discuss your care needs and learn how we can support you and your family.